Refund policy

Refund Policy For Dry Goods

If you are unsatisfied with your purchase of any dry good, or merchandise, please contact scholarlyexotics@gmail.com within 5 days upon receiving the product stating: the reason why you are unsatisfied alongside a brief explanation.

Refunds are only permitted upon product use or if product(s) arrive in a damaged condition. Entire orders will not be refunded, only individual products that arrive defective, broken, damaged.

Products that arrive in perfect condition and can be effectively used with no visible damage or malfunction are not eligible for reimbursement 7 days after delivery.

Please Note: Gift Cards are not eligible for reimbursement/refunding

DOA Policy for Live Fish and Aquatic Life:

ALLĀ Fish and aquatic livestock orders are Live Arrival Guaranteed, as they are shipped exclusively through UPS Next Day Services. In the instance that there is an unfortunate DOA, reimbursement can occur through the following

    1. We receive photos and videos of the fish in an ORIGINAL SEALED BAG
    2. Photos and Videos must be sent withinĀ 2 hours of delivery to our email address: scholarlyexotics@gmail.com
    3. The recipient shall receive full reimbursement for the affected livestock

Please Note: If the customer alters or changes after or during your order is in transit, Live Arrival Guarantee is Void if any delivery delays occur.

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DOA Policy for Terrestrial Invertebrates:

If there are deceased invertebrates in your delivery withinĀ 2Ā hours of delivery time and wish to receive a refund. Please do the following correctly within a timely manner of delivery

  1. Take clear photos of the deceased invertebrates inside their unopened container. Because isopods are transported within sphagnum moss,Ā you may be able to open the container, but a claim must still be made within the two hour window.

  2. Make note of the time you received the package. If the claim is not sent within two hours upon receiving it, the claim is void

  3. Email scholarlyexotics@gmail.com putting ā€œDOAā€ and your order number in the subject line. Then specify what in your order has arrived deceased.Ā Only 50% or more of an order that is DOA can be refunded.

  4. We will reach out to you as soon as possible and ensure that compensation occurs.

DOA Policy for Live Aquarium Plants:

  • Reimbursements are not eligible for plants if there is any algae, snails, or any potential hitchhikers
  • If any plants arrive in poor condition or deceased, please reach out within 2Ā hoursĀ upon delivery
  • Returns are not eligible for plants as there is no guarantee that the plant will survive the return.