Shipping Policy for Live Invertebrates Produced by Scholarly Exotics LLC: 

• All isopods and invertebrates produced by Scholarly Exotics LLC are shipped by UPS 2nd Day Air Shipping. Heat and cool packs are supplied as needed.
  
• Orders will be shipped Monday-Wednesday to ensure that they arrive by Friday that same week. 
  
• Orders placed by Tuesdays at 4:00 PM EST will be shipped out the same week. 
  
• Orders placed after Tuesday 4:00 PM EST will be shipped the next week
  
• We will check the weather of the delivery address 3-days out to assess whether a heat or cool pack is necessary. We request the same for our customers to ensure that your orders will be received in a timely manner.
  
• Scholarly Exotics reserves the right to hold orders from shipping out due to unsafe weather or conditions. We will also not ship out animals if temperatures are below 45℉ or above 85℉ for the destination address
  
• If temperatures are between 45-60℉ during transit, heat packs will be included.
  
• Temperatures between 75-85℉ during transit will have cool packs included.
  
• Live Arrival Guarantee is only applicable if the destination is to a UPS Hub or location where the customer will intercept/pick up their shipment
  
• It is expected that customers will retrieve their order as soon as possible once it is delivered. 
  
• If the package is received and invertebrates are deceased upon receiving, contact us at our email address: scholarlyexotics@gmail.com
  
• Please contact us within 3 hours of delivery for DOA claims.
  

Live Aquarium Plant Shipping Policy:

• Plants are shipped out from Plant City, FL via H2O Plants
  
• Orders placed between Wednesday and Saturday are shipped out the following week.
  
• Orders are received 1-3 days after shipping
  
• Orders under $100 are shipped through FedEx 2-Day Shipping
  
• Orders over $100 receive free shipping.
  
  

Live House Plant Shipping Policy:

• Processing can take up to 5 business days and products are shipped via USPS.
• First class shipping: arrives 4-5 days after shipping
• Priority mail shipping: arrives 2-3 days after shipping
• USPS Ground Shipping: arrives 10 days after shipping
  
• During winter months, heat packs must be purchased and Priority Mail must be selected. We are not responsible if your order arrived deceased or damaged if these requirements are not met. If they are met and there is cold damage, please reach out the same day of arrival.

Shipping Policy for Dry Goods:

• Any product that is not an animal, plant, or living organism can be shipped Monday-Friday. Processing and handling may take no more than 3-4 business days.
  

Scholarly Exotics DOA Policy:

• Refunds/Reimbursements are only applicable to LAG through delivery of orders to a UPS hub. UPS is the only method of shipping for Scholarly Exotics at this time to ensure that orders arrive swiftly without negatively impacting invertebrate welfare.
  
• If there are deceased invertebrates in your delivery within 3 hours of delivery time and wish to receive a refund. Please do the following correctly within a timely manner of delivery
  

1. Take clear photos of the deceased invertebrates inside their unopened container
   
2. Make note of the time you received the package. If the claim is not sent within two hours upon receiving it, the claim is void
   
3. Email scholarlyexotics@gmail.com putting “DOA” and your order number in the subject line. Then specify what in your order has arrived deceased. Only 50% or more of an order that is DOA can be refunded.
   
4. We will reach out to you as soon as possible and ensure that compensation occurs.